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Frequently Asked Questions

General Questions

How do I access my account?

You can access your account by clicking the "Sign In" button in the upper right-hand corner of our home page.

 
Do you have a satisfaction guarantee?

We have a 100% satisfaction guarantee. If you are not satisfied, please reach out to us by phone or e-mail at:

Phone: (0011) 1-715-855-8105 or (800) 844-8260

E-mail: support@pesi.com.au

Are CPD credits available for your products?

Yes. Your CPD certificate will be issued upon completion of the post-test and evaluation located in your online account. As long as CPD credit is advertised for the product, all DVD's, Digital Seminar's and Online courses include an online post-test, evaluation and CPD certificate.  Please use the following steps to help you get started:

  1. To access your post-test and evaluation, simply login to your account and scroll down to your purchase history on the "My List" tab. 
  2. The yellow "CPD Certificate" button will allow you to begin the post-test and evaluation.
  3. Simply click on the Quiz or Evaluation to get started. Upon completion of both the Quiz and Evaluation, you'll unlock a downloadable CPD certificate to print for your records.
  4. You can always reaccess your certificate at any time through your account.

You can access your account by clicking the "Sign In" button in the upper right-hand corner of our home page.

 

What is the ATO Reference Number(ARN) for PESI Australia?

3000 1640 6242

I have a question regarding Consulting Room listings

To list a room, make changes to an existing listing or cancel a listing that's no longer needed/out-of-date, please visit here for more information.

 

 

 

 

 

 

I'd like to list an upcoming event on your website, how can I do that?

Please visit our Calendar of Events page or simply reach out to us with the details of your event at info@pesi.com.au.

 

Note: Events must be relevant to the psychotherapy and counselling professions and not for the general public.

Who do I contact if I still have questions?

If you still have questions, you can contact us by email.

 

Customer Support:

Email: support@pesi.com.au

 

Products and Ordering

Which forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover.

Will your DVD's work in my DVD player?

Yes, all of our DVD's are region free. They work with all DVD players.

How do I earn my CPD certificate?

A CPD certificate will be issued upon completion of the post-test and evaluation located in your online account. Every Digital Seminar, DVD and Online Course comes included with a post-test, evaluation and CPD certificate at no additional cost.  Please see the following steps to help you get started:

 

  1. To access your post-test and evaluation, simply login to your account and scroll down to your purchase history on the "My List" tab. 
  2. The yellow "CPD Certificate" button will allow you to begin the post-test and evaluation.
  3. Simply click on the Quiz or Evaluation to get started. Upon completion of both the Quiz and Evaluation, you'll unlock a downloadable CPD certificate to print for your records.
  4. You can always reaccess your certificate at any time through your account.
How do I access the course materials for my product?
  1. To access your manual for any of our products, simply login to your account and scroll down to your purchase history on the "My List" tab. 
  2. The blue "Handouts" button allows you to access the course manual and materials in a PDF format.
  3. You can always reaccess the manual and materials at any time through your account.
  4. Handouts are no longer available directly on the DVD disc and will need to be accessed through this method.

 

How do I access my digital seminars and online courses?

Please login to your account here. You should now see your purchase history under the "My List" tab. 

What is a digital seminar?

Digital seminars allow you to either stream the content across the internet or download directly to your computer or mobile device to watch at your convenience. You may stop, start, and rewind on the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital seminars will offer self-study credits (home-study/independent). After completing the online post-test and evaluation, you'll earn your CPD certificate through your account.

What is an online course?

Online courses are web-based, go-at-your-own pace courses.  There are no set times that you must be logged into the course, and you will have access to them forever.  Your payment for the online course includes the post-test(s) for the program.  The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesi.com, clicking the green “Launch Online Course” button, and clicking the “CPD Tests” or “CPD Certificate” tab.  After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Shipping Information

What is the cost of shipping?

Base Rate of $14.95 for the first item, $5.00 for each additional item.

What if I need to make a return?

If your items arrive damaged, defective or you're simply not satisfied with any product, please reach out to our customer support team so we can quickly resolve your issue.

 

Phone: (0011) 1-715-855-8105 or (800) 844-8260

E-mail: support@pesi.com.au​

 

 

 

 

 

What carrier do you use for shipping?

All physical products(Books, DVD's, etc.) are shipped from the United States and will be dispatched through FedEx International. As soon your order ships, you'll receive an automated e-mail with tracking information. Tracking details can also be found directly on your account.

Technical Issues

My Video isn’t loading.

  1. Try refreshing your viewer by clicking on the "Reload Video" button. This "Reload Video" button, it looks like this:

You may also want to try closing the viewer window and re-launch the viewer from your, 'My Account' page.

 

  1. Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser to continue viewing the program. If you're on Internet Explorer - try switching to view the program on Google Chrome browser. Other popular browsers such as Safari and Firefox are compliant with playback. Following this step resolves the vast majority of playback issues.

 

  1. If you are still having problems, please contact the Help Desk at psychozsupport@pesi.com or Technical Support (877) 602-9877.

What do I do if I can’t hear the audio?

Please click on the "Reload Video" button located with the blue buttons along the lower left corner of the video viewer page, it looks like this:

If the issue continues:

Please try the below suggestions to troubleshoot your audio issues.

  1. First, please open a new tab (CTRL + T in most browsers) in your browser and go to youtube.com and click on any video to confirm you're able to hear audio. This can confirm whether this lack of audio is an issue with your machine or with the program. If you are not able hear audio on a YouTube video the issue is with the audio settings on your computer/device.

  2. Try closing the viewer tab, returning to your online account and launching the viewer again by clicking the green Launch Viewer button under the title of the course.

External Speakers

  • Confirm speakers are plugged in and powered on.

  • Confirm the volume is turned up on the speakers.

  • Confirm that the speakers are plugged into the correct port on the back of the computer.

 

 

Internal Speakers (Laptop)

  • There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key.

 

 

System Volume

There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers.

If you click this icon you can adjust your overall system's sound settings.

If none of these solutions work and you need assistance, do not hesitate to contact Customer Support at psychoz@ce21.com or at 877.602.9877

My video is stuttering, buffering or not playing correctly.

  1. Please try refreshing your viewer by clicking on the "Reload Video" button. This is located at the bottom of your video viewer page and looks like this:

  1. You may also want to try closing the viewer window and re-launch the viewer from your, 'My Account' page.

  2. Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser to continue viewing the program. If you're on Internet Explorer - try switching to view the program on Google Chrome browser. Other popular browsers such as Safari and Firefox are compliant with playback. Following this step resolves the vast majority of playback issues.

 

If the issue continues, please contact us immediately at Customer Support at psychoz@ce21.com or 877.602.9877.

 
Where can I access the course materials?
  1. To access your course manual and materials for any of our products, simply login to your account and scroll down to your purchase history on the "My List" tab. 
  2. The blue "Handouts" button allows you to access the course manual and materials in a PDF format for your product.
  3. You can always reaccess the manual and materials at any time through your account.
  4. Handouts are no longer available directly on the DVD disc and will need to be accessed through this method.

 

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